Vision Boutique

The terms and conditions for use of the Vision Boutique website are detailed below and should be read carefully. We may vary these terms from time to time and therefore you should check them before you make a new purchase.

Please note, any use of this website or purchase made through this website constitutes an agreement to abide by the terms and conditions detailed below which shall override any other terms and conditions. Any contracts or agreements formed between you and us by means of this website shall be governed and construed according to English law and any disputes or proceedings shall be subject to the exclusive jurisdiction of the English courts.

Online Shopping

We have taken care in presenting the products on our website as accurately as possible. The images you see will depend on your monitor’s display and colour capabilities. We are therefore unable to guarantee that the product images you see are an accurate representation of the actual merchandise. Before you place an order you should read the following: Orders, Delivery Information and Returns Policy. These pages form part of these terms and conditions and contain important information about your order.

Orders

Once you have completed an online purchase, we will send you an email confirming the order details and our acceptance of your order. At that point a binding agreement will exist between us under these terms and conditions. We will take payment for your order immediately and goods will not be dispatched until receipt of payment. Whilst we are under no obligation to accept your order, we would normally do so where (i) the product is available, (ii) the order reflects current pricing and (iii) your credit card/debit card payment is approved by your credit card/debit card company. Unfortunately we cannot accept orders from persons under the age of 18, and all orders placed on our website will be acknowledged electronically by e-mail. Please note that verbal and/or electronic acknowledgements do not constitute order confirmation or order acceptance. Your order will be accepted and the creation of a legally binding contract between you and us will take place once the goods have been dispatched or collected. (Alternatively, we may decline all or part of your order for any reason, in which case we will inform you in-person or by telephone or e-mail).

Delivery Terms

When can I expect my orders to arrive?

All orders received before 3pm through Vision Boutique are processed and are dispatched the same day if the stock is available, unless undue circumstance prevail. All orders placed after 3pm will be dispatched the following day . Your order will usually be with you in 2 to 3 days. Any product that is out of stock is displayed as such on the website and you will not be able to order that product until it is back in stock. We feel this is in your best interest. Product ownership shall pass to you once we have received payment in full and product is dispatched.

Delivery Address

All deliveries will be made to you at the addresses specified by you in the order. If you are unavailable when our delivery partner tries to deliver your order, they will usually try to deliver again the next working day or they will drop a card in to offer you a collection from a local collection point.

Why would my contact address be different to my delivery address?

In some instances you might want your items delivered to a different address. All deliveries need to be signed for. If no one will be able to sign for the goods at your contact address you may wish to send the goods to an address where someone will be able to accept the goods during normal business hours (i.e. a work address).

Or if the items you order are intended for a gift you may wish to have the goods delivered directly to the gift recipient, but have the receipt sent to your own address.

Can I track my order once it has been dispatched?

You may only track an order that has been dispatched using Royal Mail Special Delivery and if a consignment number has been provided. To track the order after it is dispatched simply sign-in to your account information page and then click on "track a recent order". If a consignment number appears against your order, simply click on the number and you will be directed to the Royal Mail web-site where you can see the delivery status of your order.

Can I return or exchange my order?

If you are not completely satisfied with your purchase you can return the unworn goods within 14 days of receipt for either an exchange or refund.

If you need to return an item it needs to be in its original and unused condition accompanied by the gift box, original packaging and your receipt. You will need to quote the return number customer services will provide for you.

For your own benefit, when returning an item/s direct to Vision Boutique, we suggest using Royal Mail Signed for Delivery. This will ensure there is proof of delivery and insurance on the goods whilst in transit. Returned items are at the customers own expense, until Vision Boutique receive the item Vision Boutique take no responsibility for lost postage. This is why we recommend you use Royal Mail Special Delivery, for any returned items.

We provide a full refund or exchange should you receive a faulty item or be unsatisfied with an item received on the following conditions:

If any items in your order prove to be faulty, please return the items to us with a copy of the delivery note; also indicate whether you would like to receive a refund or an exchange. Our promise to replace the item or refund your money does not apply to faults or damages caused by accident, neglect or misuse.

The above does not affect your statutory rights.

Gift Wrapping and Message Card

Those who choose our gift wrapping service will have their purchase hand wrapped in our quality wrapping paper with a personalised gift tag when selected.

Delivery Address

All deliveries will be made to you at the addresses specified by you in the order.

Other

Our usual opening hours are Monday to Friday 9am to 5pm

Privacy Policy

Who manages this website?

This website is managed by Sheila Simpkin, party planner and independent online retailer of Fashion Eyewear.

Changes to this policy

This privacy policy will change from time to time as we develop the range of services on the website. When this privacy policy changes, we will place an updated version on this page. Regularly reviewing this page ensures that you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties. You should always check the privacy policy before using this site, even if you have visited it in the past. This ensures that you will be aware of any changes. Changes to our privacy policy do not affect information we already hold about you. This statement was last updated on 17th March 2008.

The Data Protection Act

Under the terms of the Data Protection Act 1998, we have a legal duty to protect any information we collect from you. It will not be disclosed to any other organisation unless you give explicit permission, or there is a legal obligation to do so. What information do we collect? Depending on which site facilities you use, we collect several different types of information:

Website usage information - see below.
Information that you provide for specific purposes eg email address, delivery address, credit or debit card number and the cards expiry date and contact information.
Stored information - that you provide to enable you to logon and reuse site facilities such as subscription to email alerts.
We keep to strict security standards to prevent any unauthorised access to your details.

Website usage information

We collect website usage information to help us:
assess the effectiveness of marketing campaigns
improve the usage of the website
improve the design of the website and make it more usable for you

We collect website usage from a number of sources:
Our web server.

URLs passed to us when you enter our site.
A selection of Internet Service Providers.
A selection of Search Engine Companies.
In all cases, website usage information excludes any information that can be traced back to you, so is non-personal in the meaning of the Data Protection Act.

Personal information

When you place orders or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us.In some cases, we do use personal information about you, but only information that you provide. There are two types of personal information that we use; transitory information (which is used briefly for a specific purpose) and stored information (which is kept for future visits).

Linking to other websites

This website contains links to other websites. None of the personal information described above is passed to any of these organisations. This privacy policy applies only to our website. We are not responsible for the privacy practices within any other websites. You should always be aware of this and we encourage you to read the privacy statement on any other website which collects personal information.