When can I expect my orders to arrive?
All orders received before 3pm through Vision Boutique are processed and are dispatched the same day if the stock is available, unless undue circumstance prevail. All orders placed after 3pm will be dispatched the following day . Your order will usually be with you in 2 to 3 days. Any product that is out of stock is displayed as such on the website and you will not be able to order that product until it is back in stock. We feel this is in your best interest. Product ownership shall pass to you once we have received payment in full and product is dispatched.
Items marked Available to order.
All items marked available to order will take around 5-7 days to arrive.
Delivery Address
All deliveries will be made to you at the addresses specified by you in the order. If you are unavailable when our delivery partner tries to deliver your order, they will usually try to deliver again the next working day or they will drop a card in to offer you a collection from a local collection point.
Why would my contact address be different to my delivery address?
In some instances you might want your items delivered to a different address. All deliveries need to be signed for. If no one will be able to sign for the goods at your contact address you may wish to send the goods to an address where someone will be able to accept the goods during normal business hours (i.e. a work address).
Or if the items you order are intended for a gift you may wish to have the goods delivered directly to the gift recipient, but have the receipt sent to your own address.
Can I track my order once it has been dispatched?
You may only track an order that has been dispatched using Royal Mail Special Delivery and if a consignment number has been provided. To track the order after it is dispatched simply sign-in to your account information page and then click on "track a recent order". If a consignment number appears against your order, simply click on the number and you will be directed to the Royal Mail web-site where you can see the delivery status of your order.
Can I return or exchange my order?
If you are not completely satisfied with your purchase you can return the unworn goods within 14 days of receipt for either an exchange or refund.
If you need to return an item it needs to be in its original and unused condition accompanied by the gift box, original packaging and your receipt. You will need to quote the return number customer services will provide for you.
For your own benefit, when returning an item/s direct to Vision Boutique, we suggest using Royal Mail Special Delivery. This will ensure there is proof of delivery and insurance on the goods whilst in transit. Returned items are at the customers own expense, until Vision Boutique receive the item Vision Boutique take no responsibility for lost postage. This is why we recommend you use Royal Mail Special Delivery, for any returned items.
We provide a full refund or exchange should you receive a faulty item or be unsatisfied with an item received on the following conditions:
If any items in your order prove to be faulty, please return the items to us with a copy of the delivery note; also indicate whether you would like to receive a refund or an exchange. Our promise to replace the item or refund your money does not apply to faults or damages caused by accident, neglect or misuse.
The above does not affect your statutory rights.
Gift Wrapping and Message Card
Those who choose our gift wrapping service will have their purchase hand wrapped in our quality wrapping paper with a personalised gift tag when selected.
Delivery Address
All deliveries will be made to you at the addresses specified by you in the order.
